Privacy Policy

Ridgewater Energy Ltd – Data Protection Privacy Notice – Client Information

This privacy notice explains what to expect when we collect personal information from clients and potential clients.


Topics

  1. What information do we collect about you?
  2. How will we use the information collected about you?
  3. Marketing
  4. Access to your information and corrections/changes
  5. Third parties
  6. Cookies
  7. Other websites
  8. Changes to our privacy policy
  9. Complaints
  10. How to contact us
  11. Changes to this Privacy Notice

What Information Do We Collect About You?

We collect personal data about you, including your name and contact information, if you:

  • Contact us with an enquiry.
  • Ask us to provide a quotation.
  • Place an order for services.
  • Register for marketing communications.
  • Use our website (via cookies).

We will only collect information necessary to meet your expectations or fulfill our contractual and legal obligations.

If you place an order with us for services, we will require additional information to meet our obligations, such as:

  • Health & safety compliance.
  • Accounting and tax purposes.

How Will We Use the Information Collected About You?

We use your information to provide the requested services. Our lawful basis for processing includes:

  • Complying with contractual obligations (e.g., providing services, collecting payment).
  • Complying with legal obligations (e.g., tax record-keeping, health & safety compliance).
  • Addressing legal claims related to the services provided.
  • Marketing to commercial contacts and clients (legitimate interests).
  • Sending marketing materials to consumer contacts with active consent.

We do not transfer personal data outside the EU.

Retention Periods:

  • For enquiries or quotations: retained for 12 months.
  • For services rendered: retained for the duration of the service and six years thereafter for legal purposes.
  • Additional retention may apply for warranty or health & safety requirements.

Project Images:
We may use project images for advertisements but will ensure no identifiable information about you or other persons is visible.


Marketing

  • We send marketing communications to business contacts where our services may be relevant.
  • Consumer contacts will only receive marketing communications with active consent.
  • Consent can be revoked at any time by contacting us.

Access to Your Information and Corrections/Changes

If you would like to know what information we hold about you, please contact us. We aim to respond within 30 days of your request.

If your information changes or is incorrect, please notify us to update it.


Third Parties

We may share your information with third-party organisations to provide our services, including:

  • Contractors or suppliers (e.g., subcontractors, couriers).
  • Authorisation bodies (e.g., local planning authorities, OFGEM).
  • Accountants (for tax purposes).
  • HMRC (tax and revenue purposes).
  • The Health and Safety Executive (health & safety reporting).
  • Local Authorities (for funding or reporting purposes).

Third parties will only use your information for the required purpose. If you believe your data has been misused, please notify us.


Cookies

Our website uses cookies to record website usage. For more details, please refer to our Cookie Policy available on our website.


Changes to Our Privacy Notice

We review this privacy notice regularly. This notice was last reviewed on 21st August 2019.


Complaints

If you believe our data handling is unfair, misleading, or inappropriate, please contact us. We take complaints seriously and aim to improve our procedures wherever possible.

You can also report concerns to the Information Commissioner’s Office:


How to Contact Us

Email: info@ridgewaterenergy.co.uk
Address:
Unit A18 Arena Business Centre,
9 Nimrod Way,
East Dorset Trading Park,
Wimborne, Dorset, BH21 7UH